Thank you for visiting and shopping at www.coalax.com. Coalax aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.

 

Shipment processing time

Please note that orders are shipped directly from our overseas facilities, which may require additional time for customs clearance and processing. Due to the high-demand season, shipments may experience delays, and we appreciate your understanding and patience during this time.

Once your order arrives at the local warehouse, it will be dispatched as soon as possible. Generally, delivery is expected within 10-30 business days.

Thank you for your understanding, and we look forward to getting your order to you as quickly as possible!

 

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). 

 

Shipping areas

Worldwide 

 

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.

We do not ship to a P.O. Box or APO/FPO/DPO addresses.

 

Damages

If you received your order damaged, please contact Coalax Support within 7 business days at Support@coalax.com.

We are not responsible for any losses,  including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

After-sale Service Contact

Email: Support@coalax.com