We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Return Policy
- Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange within 30 days of delivery.
- We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags).
- Shipping fee is not refundable.
Cancellation
Customers can request a full refund within 24 hours after placing an order on www.ucoolity.com.
Orders cannot be canceled more than 30 days after they are shipped.
Return
If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Please collect the package first if your order has been shipped and you want to return it. Then contact Supoort@coalax.com to obtain instructions to return.
Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
You’ll be charged for shipping and a transaction fee in the event of a return.
Return Process
Contact Supoort@coalax.com to start the return process. Please provide them with proof of purchase, such as an order number.
You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.
Refund
After you have returned the product to our warehouse, we will issue a refund within 7 business days. You will be notified by email when your order is refunded. If you have not received the refund after 7 business days, please contact us via Supoort@coalax.com.